RE: Good Housekeeping28 Jun 2020 20:14
Eve's PR department obviously working hard these days. News, 24 June 2020:
https://www.warc.com/newsandopinion/news/three-big-trends-for-brands-from-the-shift-to-e-commerce/43772
'More broadly, the fact that online shoppers are not able to feel or touch a product means the wider customer experience is vital – especially when making big-ticket acquisitions.
Cheryl Calverley, CEO of online mattress brand Eve Sleep, told WARC that the risks for consumers are low when it comes to small-value purchases, but when buying a bigger-ticket item, the customer experience is absolutely essential.
“The effectiveness of our customer experience and the impact of that on your brand is significant. And if the investment in the brand and the customer experience is wrong, the investment will be ineffective,” she said.
Closer integration between marketing and the supply chain is a connected part of this process, as spikes in demand prompted by communications must seamlessly be fulfilled.'