my late wife8 Mar 2019 10:09
Dealing with the bereavement team at Lloyds. Requested death certificate and details of administrator. Got them on the phone and suggested they look at the file. Suddenly they found the Italian death cert found the info about administratpr and agreed I can complete matters electronically at the branch in due course. Why is basic admin so poor these days. The branch George V Avenue were brilliant and sympathetic but a letter I sent commending a member of staff was not shown to her and I did not get an acknowledgement.