RE: IR17 Jan 2022 19:10
Luk's reply to me wasn't personnel.. guess I can post it in full.
You are absolutely right, Shadowfall has made some false observations about our business, and the Telegraph have given them some credibility by publishing them. It is disappointing.
We don’t want to get into a situation where we complain or report anyone to the regulator, the accusations are so ludicrous that anyone studying our financial statements can see that they are outright lies. Let me give you two examples
They claimed that we are winning customers with a deal size that is down 21% since 2018. Remember we have disclosed that average ARR per customer in FY2018 was $65k, it was $64k in FY2021, and based on our trading update last week you can infer that the average ARR per new customer is at least $74k. So it hasn’t gone down by 21% it has gone up by 14%.
They claim our two year churn is 26%, without showing me the workings. We report churn publicly, it is an audited metric, it is calculated on an industry standard definition of 1 year gross cc ARR churn and it was 6.9% at the end of Dec, down from 7.6% at the end of June. Extrapolating that to 26% over two years is blatantly inaccurate.
I’ve been able to explain to many investors today that this is the case, and I think by next week Shadowfall will be in the same positon they were in before the weekend – nobody will remember them or care about their opinions.
But we are Darktrace, we have over 1700 employees, over 6500 customers, they trust our people, our technology, and they respect our integrity. For us it is important to maintain that integrity, and we will do that by having our numbers do the talking for us.