Struggling to keep up21 Aug 2021 07:22
I read this yesterday on the Saga Travel Agents Facebook page. It appears they are a bit overwhelmed with demand and changes etc. I know they are recruiting about 20 new cruise/contact centre style staff.
To me this is excellent! Things might not be ideal at the moment. But it’s BUSY, BUSY, And that is ultimately that is all that matters IMO. Busy means money. Below -
Please be aware our phonelines for holidays and river cruise bookings/enquiries will be closed this weekend whilst our contact centre focus on existing bookings and call backs. The phonelines will be open as usual from 9am Monday, in the meantime please visit sagaagents.co.uk to book your customers next Saga Holiday.
Our cruise lines will remain open, please call 0800 074 8021.
Thank you for your continued support.
Reply below -
We have customers who’s jersey trip on the 20th sept has just this week been cancelled, seems very late to cancel 4 weeks before departure. They want to re book for a week later, which I have emailed about, but with a possible 5 day turn around to answering emails, I am concerned we could have a problem with availability, or even the trip a week later will even go ahead. Am I best to just make a new booking and sort out later? Had a further 2 bookings cancelled to Egypt this week as well, but not so urgent, but feel saga might need to look at bringing people back from furlough to help support agents that have multiple bookings with you and need help, especially when customers are keen to rebook. Our mutual customers have a limit as to how long they will wait for their holidays to be sorted…