RE: "unsettled period"?20 May 2019 18:43
Lacklustre IT among other things.
"Orton has decided to leave Aviva to pursue interests outside the company after 22 years of service with Aviva, and we wish him the best for the future,’ the spokeswoman said in a statement.
His departure follows the huge difficulties Aviva faced with moving to a new platform technology in 2018, which created huge issues for advisers. Problems ranged from delayed income payments to incorrect 10% drop notifications being sent to clients.
The issues with the migration prompted an apology from Aviva UK chief executive Andy Briggs and the creation of a specialist ‘remediation team’.
Orton, who has been at Aviva since 1996 .." 16 May 2019
"Aviva's platform struggled in 2018 following a change in the technology it uses. Inflows fell by £2.3 billion as a range of problems, including late income payments and long waiting times for customer service, hit advisers. Last month New Model Adviser® revealed that Aviva has set aside £7.2 million to cover compensation costs that arose from issues surrounding the technology change. "
Evidence suggests his replacement may fix things:
Aviva has hired Mike Hogg from Standard Life Aberdeen as head of platform propositions.
"Hogg, who joined Aviva at the start of the year, held several positions at Standard Life since 2008. Most recently he was director of platform development, a role which involved marketing the Standard Life Wrap to advisers and developing its offering.
He also had a hand in the acquisition of the Elevate platform, which Standard Life bought from AXA in a deal worth £31 million. " Feb 2017
"Losses at Standard Life-owned platform Elevate have shot up with it recording a loss of £21.6 million for 2017.
This was up 122% from 2016 when the platform recorded a loss after tax of £9.7 million. The platform has been loss-making for a number of years now, both before and after it was bought by Standard Life.
Despite this the company maintains the platform will be profitable by 2019. " 26 June 2018
2019:
"Standard Life said the Elevate is now “profitable and sustainable business” in a press statement from today." 26 Feb 2019.