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Share Price Information for BT (BT.A)
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Share Price:
127.10
Bid:
126.95
Ask:
127.00
Change:
0.00 (0.00%)
Spread:
0.05 (0.039%)
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Prev. Close:
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Don't have an account? Click here to register.BT promises 1,000 new call centre jobs in next 15 months
Mon, 18th Jan 2016 10:34
(ShareCast News) - BT Group plans to double the size of its UK customer services workforce with an extra 1,000 new jobs before April 2017.Regulator Ofcom on Friday released figures that showed BT was rated below average for landline and broadband customer service, while soon-to-be-acquired mobile network EE scored the lowest levels of customer satisfaction.BT said on Monday that, following the 1,000 roles added in its UK consumer call centres, it will add the extra 1,000 permanent jobs in centres in coming months, beginning with 100 in Swansea.The remaining 900 roles, which BT said would be call centre advisors, apprentices and some graduates, will be spread across its other UK call centres."We announced in September 2015 that BT Consumer is going to answer more than 80% of its customers' calls in the UK by the end of 2016 and this means we need more people in our UK contact centres," said Libby Barr, managing director of customer care at BT Consumer."We will have created 2,000 permanent UK jobs by the end of this process, including agency transfers, which is a fantastic boost for the UK economy and many regions where we are already a significant employer."BT's customer service plans involve spending an extra £80m over two years.On Friday, the UK Competition and Markets Authority (CMA) gave the company final and unconditional approval to complete the acquisition of EE, which BT expects to close on 29 January.Analysts at Societe Generale said, while hardly unexpected, approval was still good news, especially given the tough start to the year for markets. It sees synergies from the deal as the key drivers to boosting its growth estimate from 3% to 6-8% compound annual growth rate for earnings per share and dividend per share over five years.
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*Read more23 May 2023 09:17
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Read more23 May 2023 09:13
Drahi boosts stake in BT to 24.5%, will not make an offer
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*Read more23 May 2023 08:11
TOP NEWS: Patrick Drahi's Altice ups BT stake to almost 25%
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Read more23 May 2023 08:02
Altice ups stake in BT to 24.5%
(Sharecast News) - Altice said on Tuesday that it has upped its stake in British telecommunications firm BT Group to 24.5% but insisted it does not plan to make a takeover offer.
Read more23 May 2023 07:57
LONDON BRIEFING: Stocks lower; Altice ups BT stake to 24.5%
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Read more22 May 2023 16:54
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(Alliance News) - London's FTSE 100 outperformed in a tricky start to the week for European equities, with investors moving with trepidation as eyes remain on Washington for US debt ceiling talks.
Read more22 May 2023 10:11
Citi adds BT Group to 'European Focus List', reiterates 'buy'
(Sharecast News) - Citi reiterated its 'buy' rating on BT Group on Monday and added the shares to its 'European Focus List', "because of its deep value, and as it is a clear beneficiary from improving regulatory and market conditions".
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(Alliance News) - The following London-listed shares received analyst recommendations Monday morning:
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