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  5. BT promises 1,000 new call centre jobs in next 15 months

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Share Price Information for BT (BT.A)

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Share Price: 112.20
Bid: 112.10
Ask: 112.20
Change: 3.25 (2.98%)
Spread: 0.10 (0.089%)
Open: 109.35
High: 112.25
Low: 109.35
Prev. Close: 108.95
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BT promises 1,000 new call centre jobs in next 15 months

Mon, 18th Jan 2016 10:34

(ShareCast News) - BT Group plans to double the size of its UK customer services workforce with an extra 1,000 new jobs before April 2017.Regulator Ofcom on Friday released figures that showed BT was rated below average for landline and broadband customer service, while soon-to-be-acquired mobile network EE scored the lowest levels of customer satisfaction.BT said on Monday that, following the 1,000 roles added in its UK consumer call centres, it will add the extra 1,000 permanent jobs in centres in coming months, beginning with 100 in Swansea.The remaining 900 roles, which BT said would be call centre advisors, apprentices and some graduates, will be spread across its other UK call centres."We announced in September 2015 that BT Consumer is going to answer more than 80% of its customers' calls in the UK by the end of 2016 and this means we need more people in our UK contact centres," said Libby Barr, managing director of customer care at BT Consumer."We will have created 2,000 permanent UK jobs by the end of this process, including agency transfers, which is a fantastic boost for the UK economy and many regions where we are already a significant employer."BT's customer service plans involve spending an extra £80m over two years.On Friday, the UK Competition and Markets Authority (CMA) gave the company final and unconditional approval to complete the acquisition of EE, which BT expects to close on 29 January.Analysts at Societe Generale said, while hardly unexpected, approval was still good news, especially given the tough start to the year for markets. It sees synergies from the deal as the key drivers to boosting its growth estimate from 3% to 6-8% compound annual growth rate for earnings per share and dividend per share over five years.
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9 May 2024 15:51

UK earnings, trading statements calendar - next 7 days

Friday 10 May 
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Rightmove PLCTrading Statement
TBC Bank Group PLCQ1 Results
Monday 13 May 
Burford Capital LtdQ1 Results
Caledonia Mining Corp PLCQ1 Results
Cerillion PLCHalf Year Results
Diploma PLCHalf Year Results
HgCapital Trust PLCQ1 Results
Huddled Group PLCFull Year Results
Team Internet Group PLCQ1 Results
Victrex PLCHalf Year Results
Tuesday 14 May 
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Currys PLCTrading Statement
DCC PLCFull Year Results
Flutter Entertainment PLCQ1 Results
Greggs PLCTrading Statement
Marston's PLCHalf Year Results
On The Beach Group PLCHalf Year Results
Renew Holdings PLCHalf Year Results
Treatt PLCHalf Year Results
Virgin Money UK PLCTrading Statement
Vodafone Group PLCFull Year Results
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Keller Group PLCFull Year Results
Lords Group Trading PLCFull Year Results
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Grainger PLCHalf Year Results
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