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  5. BT promises 1,000 new call centre jobs in next 15 months

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Share Price Information for BT (BT.A)

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Share Price: 108.95
Bid: 109.00
Ask: 109.10
Change: 3.55 (3.37%)
Spread: 0.10 (0.092%)
Open: 105.50
High: 109.20
Low: 105.50
Prev. Close: 105.40
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BT promises 1,000 new call centre jobs in next 15 months

Mon, 18th Jan 2016 10:34

(ShareCast News) - BT Group plans to double the size of its UK customer services workforce with an extra 1,000 new jobs before April 2017.Regulator Ofcom on Friday released figures that showed BT was rated below average for landline and broadband customer service, while soon-to-be-acquired mobile network EE scored the lowest levels of customer satisfaction.BT said on Monday that, following the 1,000 roles added in its UK consumer call centres, it will add the extra 1,000 permanent jobs in centres in coming months, beginning with 100 in Swansea.The remaining 900 roles, which BT said would be call centre advisors, apprentices and some graduates, will be spread across its other UK call centres."We announced in September 2015 that BT Consumer is going to answer more than 80% of its customers' calls in the UK by the end of 2016 and this means we need more people in our UK contact centres," said Libby Barr, managing director of customer care at BT Consumer."We will have created 2,000 permanent UK jobs by the end of this process, including agency transfers, which is a fantastic boost for the UK economy and many regions where we are already a significant employer."BT's customer service plans involve spending an extra £80m over two years.On Friday, the UK Competition and Markets Authority (CMA) gave the company final and unconditional approval to complete the acquisition of EE, which BT expects to close on 29 January.Analysts at Societe Generale said, while hardly unexpected, approval was still good news, especially given the tough start to the year for markets. It sees synergies from the deal as the key drivers to boosting its growth estimate from 3% to 6-8% compound annual growth rate for earnings per share and dividend per share over five years.
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UK dividends calendar - next 7 days

Friday 22 December 
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Thursday 28 December 
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21 Dec 2023 07:29

Saudi Telecom to approach Patrick Drahi regarding BT stake

(Sharecast News) - Saudi Telecom may be preparing to approach British Telecom's largest shareholder Patrick Drahi regarding raising its interest in the UK telco.

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14 Dec 2023 21:56

DIRECTOR DEALINGS: Baltic Classifieds CEO sells GBP9 million in shares

(Alliance News) - The following is a round-up of share dealings by London-listed company directors and managers announced on Friday and not separately reported by Alliance News:

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14 Dec 2023 16:40

Director dealings: Airtel shareholder crosses 15pc threshold, BT CFO sells stock

(Sharecast News) - Two significant director dealings were disclosed to the market on Thursday, with one of Airtel Africa's shareholders crossing the 15% holding threshold, while BT's finance chief sold a chunk of his holding.

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12 Dec 2023 18:06

UK may ban some mid-contract mobile and broadband price hikes

LONDON, Dec 12 (Reuters) - Britain's telecoms regulator proposed banning inflation-linked price rises in the middle of customers' broadband and mobile contracts, saying the practice was unfair on consumers and hampering competition.

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12 Dec 2023 16:55

LONDON MARKET CLOSE: Europe rally loses steam as focus turns to Fed

(Alliance News) - London's FTSE 100 spent most of the day solidly in the green, and the CAC 40 in Paris spiked to a record high, though Tuesday's rally waned and signs of caution emerged again ahead of a trio of central bank decisions.

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12 Dec 2023 16:00

London close: Stocks slip as investors digest US inflation

(Sharecast News) - London's markets finished in the red on Tuesday, as investors digested a slight decrease in consumer inflation in the US, while the UK's unemployment figures remained stable.

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12 Dec 2023 12:07

London midday: FTSE still firmer ahead of US inflation print

(Sharecast News) - London's markets remained relatively stable by midday on Tuesday, with the top-flight index still in the green after fresh jobs data showed a slowdown in wage growth.

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12 Dec 2023 10:59

BT shares fall as regulator eyes ban on inflation-linked price hikes

Dec 12 (Reuters) - BT Group shares fell more than 4% on Tuesday after Britain's telecom regulator proposed a ban on inflation-linked price rises in the middle of customers’ mobile and broadband contracts.

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12 Dec 2023 10:37

UK telecom regulator eyes ban on inflation-linked contract price hikes

(Alliance News) - The UK telecommunications industry regulator on Tuesday said it wants to ban price hikes linked to inflation from customer contracts.

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12 Dec 2023 09:58

UK regulator seeks to ban telecom firms' inflation-linked mid-contract price hikes

LONDON, Dec 12 (Reuters) - Britain's telecom regulator Ofcom proposed banning inflation-linked price rises in the middle of customers’ mobile and broadband contracts, saying that the practice was unfair on consumers and hampering competition.

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12 Dec 2023 09:28

BT shares dip as regulator eyes ban on inflation-linked price hikes

Dec 12 (Reuters) - BT Group shares fell over 4% on Tuesday, with traders linking the drop to British communications regulator Ofcom proposing a ban on mid-contract price hikes linked to inflation.

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12 Dec 2023 08:48

Ofcom proposes ban on inflation-linked price rises

(Sharecast News) - Telecom firms were in the red on Tuesday, as the sector's regulator proposed a ban on inflation-linked mid-contract price rises.

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11 Dec 2023 09:12

Nokia signs agreement with BT on 5G monetisation opportunities

(Alliance News) - Nokia Corp on Monday said it signed an agreement with BT Group PLC focused on driving new 5G monetisation opportunities through telecommunication application programming interfaces.

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7 Dec 2023 16:59

LONDON MARKET CLOSE: Stocks mute as eyes turn to US jobs data

(Alliance News) - Stock prices across Europe were muted on Thursday, as investors cautiously eye the next set of US jobs data.

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