RE: Barclays story14 Sep 2023 10:25
I believe Barclays Wealth was under the same division as Barclays Stockbrokers, DorsetLSE.
I had similar problems when leaving them, I think down to the same relative issues.
Once Barclays dumped the old format (which I think was before 2011), I had loads of "connect" issues which involved AJ Bell (as essentially Barclays then used AJ Bell under the Barclays label, meaning Barclays had little to actually do with the Stockbroking side at all).
When I had my problems trying to transfer out after the change they "lost" holdings and screwed up the link for certain dividends to follow me to my transfer destination. My transfer organisation (Interactive Advisor) sorted it out eventually constantly contacting Barclays and coming against the same brick walls, although it was not their responsibility...
As Barclays had restructured everything, no one seemed to know anything or care in the slightest.
I would agree with you re Barclays now, although at one time they where a decent provider.
Words fail me as to the ineptitude if Barclays tbh, and I urge all to steer well clear. They are really expensive now anyway (under the "SmartInvestor" label), and seemed to be chasing an ultra simplistic quick and expensive trading platform that has poor backup and customer service.
I gave up after 5 years of being on the new platform, as my costs had spiralled, yet all of the intelligence (the old interface was in depth with loads of tools and info) and support had disappeared. Knowledgeable staff you could once ring became faceless morons who knew nothing.
They still hadn't got an app after 5 years of being with them, and although they advertised that you could see your accounts by joining internet banking and in that app, this was not even possible unless you also had a Barclays bank account (which they admitted when you actually spoke to them).
Absolutely hideous outfit ..