Sobeys Canada Ocado update11 Mar 2021 06:58
Yesterday Empire Company (the parent company of Sobeys in Canada) released their 3rd quarter results. Within that they commented on the progress of Voila, Sobeys Ocado powered online delivery service. Everything going extremely well as you can see below:
"June 22, 2020, the Company introduced the future of online grocery home delivery to the GTA through the Company's newest e-commerce platform, Voilà by Sobeys. Voilà is powered by Ocado Group plc's ("Ocado") industry-leading technology and fills orders through its automated Customer Fulfilment Centre ("CFC") in Vaughan, Ontario. Robots assemble orders efficiently and safely, resulting in minimal product handling, while Voilà teammates deliver orders directly to the customer's home.
The Vaughan CFC has recently extended its service area to include Barrie, Kitchener, Waterloo and Guelph, already servicing the GTA and Hamilton area. The business is operating to expectations, with strong on-time delivery, fulfilment, and customer satisfaction and retention results. Order volumes have consistently increased week-over-week since the launch.
Crombie REIT has completed the construction of the building for Voilà's second CFC in Montreal and turned it over to Ocado to build the internal grid. The CFC is expected to be ready to deliver to customers in early 2022. This second CFC will support the launch of Voilà par IGA which will serve major cities in Quebec and Ottawa, Ontario.
The Company is accelerating its plans for the remaining two Voilà e-commerce CFCs – for a total of four CFCs across Canada. The third CFC will be located in Calgary and will service the majority of Alberta. It is expected to deliver to customers in the first half of calendar 2023. With only four CFCs, the Company will be able to serve approximately 75% of Canadian households representing approximately 90% of Canadians' e-commerce spend.
On September 15, 2020, the Company launched Voilà Curbside Pickup service, now serving customers in select stores in Nova Scotia and Alberta. The Company plans to expand to hundreds of stores across the country over the next few years. The store pick solution is powered by Ocado's technology and will serve customers in areas where future CFCs will not deliver or are not yet built."