RE: despair 4 pence coming16 Sep 2020 15:05
In fairness, a family member (also RKH holder) was feeling especially brassed off today and sent Mr Moody an email expressing his frustrations.....said he had a reply within an hour or so from SM with Stewart Mc cc'd!
Nothing earth shattering of-course and Sam used copy and paste sentences to address the various points (OM, salaries etc) which most complaints departments do :) but in fairness added a more personal note at the end.
Overall message is, as we know, things are tough on every count but they are doing everything they can in the circumstances.
Credit where credit is due that you get a response from the CEO by return email but then again that is a sign of how small and pretty much irrelevant Rocky has become!