RE: Telephone chat12 Jul 2019 12:17
Very concerning we have load issues on the tech platform with such a low number of cities / restaurants live. We had a quite few months earlier in the year where the message was "we're getting the technology right so that we can press the button on the national roll out".
There must have been too much focus on BigDish features and not enough on capacity planning / load testing. This can be due to an inexperienced tech team or a senior team pushing for features at the expense of resiliency. As a basic rule-of-thumb, Dish should always be confident they can handle 100% more than the previous high water mark. More, if the ambitious nation roll-out plans start to take shape.
Load issues now is a crisis that needs immediate focus. With the modern day ability to scale your server 'fleet' horizontally in the cloud at a moments notice, load issues should rarely be seen. They shouldn't be discovered by users either - it's quite straightforward to programmatically generate load in a test environment. Monty said "They are also looking for someone with consumer e-commerce server experience". They should have been there from the beginning. Dish need a team of platform experts to provide 24 hour support, not one guy who gets ill / goes on holiday.