Retention: TablePouncer vs BigDish28 Oct 2019 15:37
Restaurants on the platform were either signed up to TablePouncer and switched to BigDish, or signed directly to BigDish.
We've lost a lot of restaurants since May, but added in new locations and find ourselves with a similar restaurant count, IRO 150. Were the losses all TablePouncer locations, who understandably may have thought "this isn't what I signed up for", or are we just as likely to lose a restaurant signed up to BigDish? The 5 signed up to Brighton remained pretty solid. It feels like it's mainly the former TablePouncer locations that have seen major loss.
If we are losing only TablePouncer and retaining BigDish sign-ups, then that's perhaps a glimmer of positivity in an otherwise bleak story.
I've been tracking numbers per location only, not provenance. Can anyone shed any light on this?