DereKR. Re: Mail Order Returns.5 Jan 2020 11:15
You are right, DereKR, concerning your statement about the M.O.R...it is, as you commented, "concentrated geographically"; it is all processed at the new Warrington Parcel Hub. RMG have lost several big contracts over the years regarding mail order returns...but the remaining customers still ensure big and ever growing volumes; I am quite confident they will be picking up new customers, regarding catalogue "Returns", in the very near future. At the present moment some of the bigger customers are J.D Williams, Littlewoods, Pretty Little Thing...and to a lesser degree Marks and Spencer. The new scanning guns that Royal Mail use ensure that as soon as the item being returned is scanned then the customers money is immediately deposited back into their current account. A great benefit for both customer and the catalogue company as the reimbursed customer, especially the younger female generation, quite often re-order at the very first opportunity. No surprises there then. Lol.