RE: New to KAPE, can you help?25 Oct 2020 11:28
Talking of help I was getting increasingly frustrated by the reliability of their service. After many discussions the their help line I finally discovered this:
While utilizing the VPN client, you may receive a notice, “Outdated client please update” while selecting a server location.
If you are seeing a message similar to the following:
This is due to the decommissioning of our legacy VPN Network. With the addition of our more advanced and highly upgraded Gen4 Network(Next Generation Network), we have chosen to discontinue the use of the legacy servers. As we gradually make this move into the future, we want to apply our focus, and maintain this new addition since it’s a pretty big deal.
With the sunsetting of the Legacy Network, you will find that versions of the PIA client that do not use the Next Generation Network as a default will cease to work, requiring you to update your VPN client. In the case you are using an unsupported operating system, or a manual setup, you will still be able to utilize PIA’s service by using one of our Next Generation Network configuration files which can be found within our download page.
It might be easy for technofiles to work this out on their own, but I got to the stage of cancelling my renewal which is a shame because PIA actually is really good when it works and reasonably priced. It is a fiercely competitive business (700 companies) but Kape look well placed. Cybersecurity as a sector seems to have hit the buffers recently, none the less this looks too cheap again at these levels am starting to get back in