Let's take a look at the reality1 Apr 2021 20:49
The discussion about the SOA vote should focus solely on the reality of who will be voting and why. As I have posted here before, Amigo’s success – going from nothing in 2005 to a company valued at £1.6 billion in 2018 - was founded entirely on the fact it provided a friendly, helpful service to its rapidly growing number of customers who were extremely glad to have a lender willing to serve them when mainstream banks would not. People knew very well how much they were borrowing, and what it was for. They also knew what the interest rate was and what their repayments would be before they took out the loan. Nobody was forced to borrow – it was their choice, and they were happy to be able to do so.
Amigo clearly had a very large number of satisfied customers and received very few complaints – according to the table in yesterday’s “This is Money” article, in total there were only 53 in the first half of 2016. Then, all of a sudden, for no apparent reason, there’s a sudden avalanche of complaints – 15,052 were being dealt with this February. Why did this happen? The CMC’s. As reported in the “This is Money” article – quote - “Seven in 10 of the cases open at the end of February were brought by third-party firms like Claims Management Companies, the FOS said, which are looking for a new payday after the payment protection insurance gravy train ended in 2019”.
And logically most of the other 30% are people who thought that they would take the lead from the CMCs and do it themselves rather than pay them out a chunk of anything they might actually receive.
But do these people really have a grievance against Amigo? Rather, they were simply taken in by the spiel fed to them by the CMCs following their success with the PPI claim repayments, choosing to believe that they might as well have a go at gaining some financial advantage, for there was nothing to lose... The truth of course is that PPI was genuinely a massive out and out scam where borrowers were forced by banks to buy an insurance policy that was both unnecessary and worthless and that provided them no benefit whatever. Unlike the money Amigo's customers borrowed that enabled them to pay for the new car, the wedding, the boob job, the holiday, the extension….or whatever else took their fancy…
And when these same people find they would like to borrow some more money in future they will in all likelihood want to go knocking on Amigo’s door again. For the Woolard review commissioned by the FCA made it clear that mid-cost, FCA-regulated lenders like Amigo are badly needed to serve the large number of people for whom mainstream credit isn’t available.
So will the majority of the people who have lodged complaints in the hope of getting some financial benefit, whatever it may be, vote in favour of the SOA? Of course they will, because standing to effectively get something for nothing is in reality what submitting a ‘complaint’ was all about. It would make zero sense for them to vote ‘