Looking forward to 202629 Dec 2025 08:33
Morning All. Hope you had a great Christmas. As 2026 gets ever closer, let’s remind ourselves why this coming year will finally see our investment (and patience) pay off.
Recent Contracts and Partnerships:
- European Telecom Renewal: On December 19, 2025, Capita secured a £62 million, four-year contract renewal with a major European telecommunications provider to continue delivering AI-enabled customer and technical support.
- Healthcare Data Partnership: Partnered with Central London Community Healthcare NHS Trust (CLCH) on December 16 to enhance patient experiences using advanced data and analytics.
- Irish Brand Extensions: Announced extensions worth over €15 million with several prominent brands in Ireland on December 15.
- UK Financial Services: Secured a £33 million, three-year extension with a leading UK financial services provider for contact center services starting in January 2026.
- Samsung UK: Extended a 14-year partnership with Samsung Electronics UK in November 2025 to provide AI-driven customer - On December 12, 2025, Capita completed its exit from the "closed book" Life & Pensions business after reaching a transition agreement for its final two legacy contracts.
Financial and Strategic Updates:
- Pensions Business Exit: On December 12, 2025, Capita completed its exit from the "closed book" Life & Pensions business after reaching a transition agreement for its final two legacy contracts.
- Trading Update: For the 11 months to November 30, 2025, adjusted revenue was reported as "broadly consistent" with the first half of the year.
- Cost-Cutting and AI: The company is on track to deliver £250 million in annual cost savings by the end of December 2025, largely driven by the adoption of generative AI and automation.
- Free Cash Flow: Despite the ICO fine, Capita expects to be free cash flow positive by the end of 2025.