Well done Capita - working tirelessly to improve pension services 👏👏👏23 Jan 2026 08:32
In a statement to the BBC Capita said that when they took over they had expected a backlog of 37,000 cases, but the actual number of outstanding cases was 86,000. Capita says it now has over 500 people working on the project, double that of the previous provider.
"Our teams are working tirelessly to clear the backlog we inherited and resolve member queries as quickly as possible. We sincerely apologise for the inconvenience caused to our members," Capita said in a statement.