RE: Sp7 Nov 2023 10:05
Royal Mail's letter delivery service is now worse than useless in our area. Days on end go by with nothing delivered. Then suddenly - presumably when they feel like it & are running out of space - a whole heap lands on the mat.
In the past, we almost always got post every day. And it hasn't all suddenly migrated to email. We've complained more than once and they just tell us they're having trouble recuiting staff in the area. Which may be true, but isn't really an acceptable answer, now is it.
Royal Mail's solution to this appalling lack of service is just to raise prices every year. No wonder letters are in terminal decline. I wonder how many will ditch Christmas cards altogether this year. Or at least severely prune their list.
This latest Post Office announcement sounds the death knell for Royal Mail longer term IMHO. They arrogantly relied on parcels to keep themselves afloat, taking their eye off the ball when it comes to letters. Their price & service on parcels isn't a patch on their competitors. A few years back, our business switched out of RM completely for its parcel deliveries. And despite moving to Evri (who haven't always had the best reputation), we've experienced far fewer problems. Last Christmas wasn't great, as Evri picked up a lot of Royal Mail's parcel business (due to RM's regular strike action) & they didn't have the capacity to handle it all properly.
But it's since settled down again, has better tracking than RM & is way cheaper. Evri also pays out relatively quickly (within 30 days) on the rare occasions when something does go wrong. Without having to complete a long form, answer umpteen daft questions, produce cost price evidence then wait months for any response - (often culminating in a "computer says no") - which is Royal Mail's pathetic approach.