Customer & share holder1 Jul 2018 11:42
Hi all,
I am a Halifax customer with a large investment held with Scottish Widows (both are Lloyds brands).
I started the policy more than 17 years ago (pre RDR), it was sold in branch by Halifax staff, who made taking my investment very easy. The annual charge is around 2% - meaning I have paid around £90k in charges over the years.
Recently, I have been trying to change the investment, withdrawing £50k to move to ISA's (£20k for my partner and I, plus £10k to my SIPP). I have also requested that the remaining funds are switched to a more geographically diverse holding, including Asia, US and Europe funds - keeping a holding in the UK. I also want to reduce my costs (from 2% to 1% or less).
This was a month ago and I still haven't managed to make these changes! The market has moved 2 pence against me, costing nearly £2,000.
The Halifax staff just will not speak to me - post RDR there is no in-branch advise, but the service is also rotten.
Scottish Widows sent forms for anti-money laundering, which must be certified in a Halifax branch. The branch staff didn't seem to want to help and the who experience seems impossible.
I have made several calls to "help desks", been in branch 4 times and I have sent 4 letters and one email.
My original intention was to just diversify and use this years ISA allowance. Now I feel so angry that I wish to close my Scottish Widows policy, sell my Lloyds shares and get as far away from this company as possible.
I am a shareholder and I believe Lloyds looks like a great investment on paper - but the real life experience, in branch, is really poor.
I think it is important to share feedback like this, which I have also shared with Halifax.