RE: COMPLAINTS30 Nov 2020 13:35
Senator - agree. What we have been told is not the whole picture. The consultants review was that it wasn't systemic but if you read through some of the FOS findings it is clear that some internal processes under certain individual cases are broken, so to me the complaints could go back way before Nov 2018 and at volume. GJ has effectively left a breadcrumb trail to say this, along the lines of " the provision covers complaints from an event but not all future complaints" in other words from Nov 2018 and the vreq complaints are covered by the provision (the event), but this has raked up loads of other complaints and the provision doesn't cover that. (not a sytemic issue but lots of other cases with individual merit). Hence a scheme, hence the need to put more money into that scheme and ringfence it. So where does the money come from, how do we negotiate with existing creditors etc without us lower class citizens called shareholders, taking a hit of some sort???