RE: RE; Discount card13 Jan 2023 16:47
Our Nigel's at it again: https://www.lse.co.uk/rns/WTB/directorpdmr-shareholding-f47duxa8wmvxvpq.html
@princeofdarkness I hold significantly more than the prerequisite 64 individual shares in my ii SIPP account. Here is ii's response to my complaint:
"Thank you for your secure message of 9th May 2022 about the shareholder benefits for Whitbread Plc. I am sorry that you had reason to raise a complaint.
I attempted to contact you by telephone on 18th May 2022 at 11:23, however there was no answer. I have detailed below the investigation and outcome of your complaint. As I have been unable to speak to you, should you wish to discuss the outcome of your complaint, please contact me on the details below.
My understanding of your complaint is as follows:
· You are unhappy we have declined your request to send you a Whitbread Plc shareholder benefit card.
My findings are based on my understanding of your complaint, so please do let me know if I have misunderstood any aspect.
In November 2021 we asked HMRC for clarification on whether shareholder benefits on SIPP accounts are likely to be treated as unauthorised payments. In December 2021 they responded and advised based on the information we had provided, the provision of such assets to a member of a registered pension scheme are likely to be treated as unauthorised payments. Following this, we deemed all SIPP customers ineligible for shareholder benefits from 25th January 2022.
I am aware my colleague Jessika advised in her secure message to you that she had logged the request for the card to be sent, however, this request was declined, Jessika sent you a further secure message later the same day to advise the reason the request had been declined. I understand you have received the card previously, however, going forward we are unable to send them.
You advised that Hargreaves Lansdown do forward these benefits to you. I hope you can understand that we are unable to comment on the policies or processes of other businesses.
Our SIPP Terms of Service (6.8T) state 'You acknowledge that any facility to receive shareholder communications and benefits may be made available by us to you only after a request from you and with the consent of the relevant company or registrar.’
As we are following HMRC advice, I am unable to uphold your complaint.
I do need to provide you with a final decision letter. This is determined by our regulator so that you are aware this is the final step within our process. Therefore, please note this is our final decision letter and my overall decision is to not uphold your complaint. "
Does anyone else hold their shares in an ii SIPP and have manged to obtain a card?