RE: Not good3 Jan 2022 08:46
Wolfbag, yes I remember we were always getting fined by ofcom. Managers were constantly going on and briefing us on the quality figures trying to hit 98% of first class delivered next day or such like. Couldn't be further from that now. Letters ,1st class or not , are the last priority to get delivered. Interestingly , against all the odds, our office was almost cleared Christmas Eve. Seems there was a big drive to do that. Although quite a bit was brought back as the office was running on Saturday times and closed at 4pm. As it was mega busy (after a relatively quiet preceding two days) people didn't have the time, or probably the inclination or willingness to stay out later and complete. Not so for New year's Eve, when there were multiple walks left in , it'll be tomorrow or day after when that gets delivered. Order of priority to deliver now is, specials, all tracked, non tracked pkts and lastly ,letters (including 1st 2nd class and signed fors (recorded). Looks like 2022 will be off to a start of no change to the appallingly bad service we provide, especially as all temps and agency have been let go under management orders.