RE: Secure Trust Bank CMD: V12 retail finance29 Jan 2024 12:35
"Regulatory initiatives ‐ Vehicle Finance
We note the FCA's recent announcement about discretionary motor finance commissions. We operated some discretionary
commission arrangements until 2017. From 2014 to 2017, a mid‐single digit proportion of our new vehicle finance loans
included such arrangements. The FCA plans to set out its next steps in Q3 2024, when the implications for the industry
should become clearer. We will provide further information to the market on these developments as appropriate.
Separately, during H2 2023 we engaged in formal discussions with the FCA about our collections processes, procedures
and policies in Vehicle Finance. This follows the FCA's review of Borrowers in Financial Difficulty (BiFD) across the
industry. We have engaged external support to assist us with this review and, where necessary, are enhancing our
approach. We currently expect the review to conclude by the end of H1 2024."