RE: Going bust?20 Oct 2020 15:43
Just took a look at how identibase is viewed on Trustpilot. You appear to be quite right. There are many disgruntled customers and it's rated as poor. I noticed there was mention of "Technical issues which has caused a short term backlog". That appears to relate to a new website. But, in fairness to the company, it seems to have gone out of its way to address any failings. Examining its responses and it's providing answers to virtually all the questions that are being posed. It's not sending out a blanket reply. As an investor, I would rather it get on and confront its problems and that's what it seems to be doing. For sure, if this is a systemic issue that cannot be dealt with, then that's far more serious. But the problems they appear to have are at least being addressed.
As for issues raised in the audit for the year ended 31st December 2019. From what I can understand, a "Material uncertainty" was highlighted by the auditors post-period. That related to the company having to seek a waiver from its lenders should COVID-19 seriously hit its operations. But, as we can see from its recently released interim report, its trading position proved robust for the first half of 2020 and net debt only marginally increased to £18.1 million at 30th June 2020 (£17.8 million at 1st January 2020). According to the company, "As at 30 June 2020, all covenant requirements were met with significant headroom across all three measures". And, of course, it has resumed paying dividends. In my view, it does not give the impression of going bust.