eg Solutions PLC Regulatory News (EGS)

18 Apr 2007 13:00

EG Solutions plc18 April 2007 18th April 2007 eg Solutions plc Product launch Improved operational intelligence(R) product suite enables rapid improvement incustomer service, quality and productivity eg solutions (AIM: EGS) announces the launch of a new version of its OperationsManagement Information (MI) software suite. The latest iterations of its coreproducts - eg operational intelligence(R) and eg work manager(R) - deliver rapidperformance improvements in Customer Service Operations allowing for consistencyin work, resource and performance management from anywhere in the world. eg's proprietary software suite, eg operational intelligence(R), incorporates egwork manager(R) and eg operational intelligence(R) to provide a high levelOperations MI overview for Senior Managers, Directors and Department Heads.Both eg operational intelligence(R) and eg work manager(R) have been enhancedwith new features and functionality. The web-enabled applications ensure usershave the right competencies to focus on the designated work at the correct time,they also provide a centralised view of all work irrespective of source to formpart of the strategic IT platform of the business and to augment existingtechnologies. Elizabeth Gooch, CEO, eg solutions said: "Our flagship product, eg operational intelligence(R) supports our vision forglobal, virtual operations management and provides absolute consistency in work,resource and performance management across all locations of a client's business.The product has the capability to manage operational performance from anywherein the world via the Internet. These major new releases of eg operationalintelligence(R) and eg work manager(R) incorporate the ability to integrateinputs from a wide variety of sources including paper, voice and image-baseddocuments." The suite can be effectively integrated with BPM, CRM, ERP and other coreprocessing packages allowing users to view and analyse Operations MI for eitherwhole or specific units within a business organisation, wherever they are basedthroughout the world. It identifies customer expectations and schedules andallocates work according to requirements, monitors performance and identifiesimprovement priorities based on the gaps between anticipated and actualperformance. The operational performance management and reporting tool, eg work manager(R)allows a company to plan and forecast future skills and staffing requirementsand to schedule and allocate work according to skills and train according tobusiness need. The product tracks and manages the quality of work, particularlyacross different locations and allows for evidence of staff training andcompetence for compliance. It also reports on throughput, service, quality,skills, productivity and costs and produces real-time management information byindividual team or whole department whenever it is required. With users including Co-operative Financial Services, Norwich Union, HBOS, UISLand Legal & General, eg's software is tried, tested and proven. Andrew Swinley, Head of Banking Services, Co-operative Financial Services, said: "eg were tasked with improving the operational effectiveness of Co-operativeFinancial Service's Customer Service Centre. What they have given us is a clearview for operational management across all work types through its tool, egoperational intelligence(R). My management team are now able to see the overalldepartment position for the first time and can make business decisionsaccordingly. We are able to understand and make changes to the benefit of thecustomers. All of this means that our number one concern, our customers, nowreceive more consistent and effective Customer Service. Their requests can beprocessed quickly and efficiently and they only have one place to go. Thedepartment now has the capability to provide an enhanced end-to-end customerexperience." Rodney Baker-Bates, Chairman, eg solutions, added: "We operate in a market that is replacing the gut instinct of management withthe hard facts provided by Operations Management software. With eg's softwaresuite we guarantee our clients will achieve dramatic improvements in efficiency.We are demonstrating that our software and methodologies can generate theseefficiencies in many different markets - both in the UK and abroad." NOTES TO EDITORS: About eg Solutions eg Solutions is the leading provider of Operations Management solutions thatform a rapid performance improvement programme to create a step change inOperations Management capability and culture using two core products/services: • Proprietary software packages • Production management methodology eg's proprietary software packages, including eg work manager(R) and egoperational intelligence(R), have been developed and refined over the last tenyears and form a comprehensive work, resource and performance reporting tool.They enable clients to gather information about the key factors affectingperformance, thereby identifying appropriate decisions and actions to improveefficiency and reduce costs. When implemented with the eg principles of operational management(R), eg workmanager(R) provides the opportunity for eg's clients to double theirproductivity and dramatically improve customer service levels almostimmediately. It also forms a foundation for continuous improvements insubsequent years. eg work manager(R) is the leading operational performance management andreporting tool. It is designed to provide Managers and Team Leaders withcomprehensive Operations MI that will enable them to: • plan and forecast future skills and staffing requirements • schedule work and plan the use of resources • allocate work according to skills and train according to business need • track work wherever it goes in the process, particularly across different locations • manage the quality of work • evidence staff training and competence for compliance • report on throughout, service, quality, skills, productivity and costs and produce real-time management information by individual team or whole department whenever it is required eg operational intelligence(R) consists of various modules: • dashboard module - allows Heads of Department and Directors to view a 'snapshot' of the Operations MI at various levels within their organisation; an up-to-date and useable summary across their spans of control. • reporting module - generates Operations MI reports which can be viewed, printed or exported to other formats as required • enquiry module - provides a Case Enquiry facility • quality questionnaire module - generates questionnaires to measure quality and customer experience at process level • forecasting module - creates forecast skills and staffing plans and compares actual results against plans • administration module - provides the facility for System Administrators to set up and maintain various system elements of Operational Intelligence • security module - allows users to set up and maintain roles and access rights For more information, please contact: eg solutionsElizabeth Gooch, Chief Executive Officer 01785 715772 College Hill 020 7457 2020Carl Franklin/Ben Way This information is provided by RNS The company news service from the London Stock Exchange