Ryanair Worst Airline For Cancellation Refunds01 Jun 2020 22:34
The Guardian: Ryanair is the worst major airline for refunding British customers whose flights have been cancelled during the coronavirus pandemic, with more than eight out of 10 people still waiting for their money back, according to figures from Which?.
The airline’s failure to pay refunds, in line with passengers’ legal rights, contrasted sharply with British Airways, said Which? It found that 84% of Ryanair customers it surveyed have not received a refund as requested, compared with 23% at British Airways and 19% at another low-cost airline, Jet2.
Refunds are also being processed slowly at easyJet, with 60% of customers still waiting for their money back, according to the consumer group.
Ryanair has been widely accused of confusing customers, with numerous changes to its approach to refunds and vouchers.
“Despite initially telling customers it was processing refunds at the beginning of the crisis, customers reported that Ryanair provided refund forms that didn’t work, before attempting to force vouchers on passengers who had specifically requested refunds. It also repeatedly changed the timeframe for receiving a refund, suggesting at one point customers may have to wait up to 12 months for their money back,” Which? said.
Four senior Government scientific advisers have just broken ranks and spoken out about their safety concerns over wider school opening. Seems like quarantine and lockdown measures might last a bit longer. Meanwhile I'm off to "do a Cummings" and meet my mates for a BBQ.
RE: so you have never flown Ryanair?29 May 2020 17:33
Aw poor DT - you're just jealous I predicted the spread of Covid and the inevitable travel restrictions. You talk about incorrect guesses. LOL. I will have to quote you some of your error strewn posts from Feb and March when you got it so wrong.
Go and ask sage to uptick your little post so you don't feel so bad.
RE: so you have never flown Ryanair?29 May 2020 14:02
Yes I've flown with Ryanair. Big deal. It's a turn of phrase, not supposed to be taken literally. I know how crud they are. Flying was a right royal PITA and will be even worse now with social distancing at airports and all the rules on board and extra checks. With business travel - many companies will have seen the benefits of "zoom" and other video conferencing methods so I doubt demand will ever get back to 2019 levels for a very long time, if ever. God only knows why RYA is taking new planes when he'll only need half of what he's got now in the future? Who wants to be sat for 3 hours in an enclosed metal tube with 170 others when any one of them might have Covid? There are 8,000 new Covid cases daily in UK alone. We are currently only allowed to be with 5 others in the open air at 2 metres distance. Work it out man.
If he drops the prices much more - another £15 cheaper on one of the flights I've been monitoring today!!! - then YES, even I, will break a habit of a lifetime and fly Ryanair. It's cheaper than a drive into London and back. Crazy cheap prices. Would never invest though. All the bookings I'm waiting to get refunds on are for other people booked through my CC. Just ordered some facemasks.
From Martin Lewis's Money Saving Expert: "Ryanair staff have told customers that the chargeback card-protection scheme is "a fraudulent activity" and could result in them being blacklisted by the airline in the future. But after MoneySavingExpert.com showed Ryanair evidence of this, the budget carrier said its customer service operatives got it wrong and that this is not its policy.
Angry Ryanair passengers have been complaining for weeks about their difficulties trying to claim cash back from the budget airline for flights that have been cancelled due to the coronavirus pandemic – with many having already requested refunds and been sent vouchers instead."
BTW - no flights are FULL. Where they had 2 flights a day they changed it to 1 a day and called the cancelled flight FULL or SOLD OUT. They have just moved previously booked passengers to the other flight. If customers aren't happy and want to cancel flight, RYA will offer them a refund but never pay it out.
Also I don't know why you're being really fussy on times and dates when you can go from 22Aug to 3rd Oct!!!
FFS be a bit more flexible and leave day before on both outward and return flight and all 4 of you get to Tenerife and back for £516. That is dead cheap for Canaries. Be even more flexible around those dates and you could get a return at £100 pp. Or you could of course pay £1400 to get the exact times/dates you want.
So, John - I just tried a booking for August and no problem at all - plenty available and the prices are super cheap, as I expected. What route are you looking at? Many flights are available but the prices are still dropping each week on the routes I'm monitoring which means people still aren't booking. I'm looking at July/Aug/Sept over several popular dates/routes and prices are down on average 70% on last summer. Prices well down on previous years (lower than 2009 prices) and no sign of an uptick yet. I'm sticking with my 8€.
Well done all holders. I honestly did not expect this to return to the highs of March at 12€. Still well below the 16€ of February and a good price to sell out or a good price to short. The flights to Spain etc., although opening soon will surely not fill up. It will be easy to buy at a lower price than this and I still think we will see my 8€ prediction. And I still want my refund.
The rules were : Stay Home - Save Lives - Protect The NHS If you get infected then self-isolate for 7 days ... But if you are Dominic Cummings, then it's Drive to Durham - Drive to Barnard Castle - Drive Home - Do Whatever You Want If the arrogant git had any shred of decency he's resign immediately.
What? Ryanair are going to stop people flying who legitimately claim their money back? Ha ha. Good luck with that one. I doubt that would be legal. The flights (several passengers) were paid on my credit card but I was not a passenger. Under the credit card rules anyone can claim via chargeback for failure to provide the service offered if the cost was over £100. It's the law. Will they blacklist all the passengers too or just me who wasn't even flying? I guess it's all just fake news - apart from the bit where Ryanair refuse to pay back their customers on time.
Sad to see the job cuts but RR are taking the necessary decisive action and taking the Covid situation seriously. A streamlined business and 1.3Bn annual cost savings could be just what the company needs. SP up 4% today.
Rolls Royce said it is "increasingly clear that activity in the commercial aerospace market will take several years to return to the levels seen just a few months ago". Sad to see the job cuts but good to see a company taking this Covid situation seriously.