Tried to order from CARD, Had to order from Moonpig10 Aug 2021 23:21
I tried to order a CARD from CARD a few days ago, sadly they had issues and I’ve had to sadly result in ordering from blinking Moonpig instead. I feel like a scum for ordering from Moonpig haha!
This is the email I received.
Hello Thomas ******,
Thanks for placing an order with Card Factory.
Unfortunately, we’ve had some technical issues and your order has been one of those affected.
This means we’ve had to cancel this item “Photo Card - 12 Photos & Message” from your order (*********).
Don’t worry, you’ll receive a refund on the item but this may take 1 to 3 working days for the refund to appear in your bank account.
We’re so sorry this has happened and we’d like to make it up to you.
As an apology, we’d love for you to accept a £5 voucher. Simply use the discount code (*****) at the basket stage on your next order to redeem this voucher.*
Again, we’re so sorry for any inconvenience and we really appreciate your custom!
*Please note that the voucher code will be valid for 3 months only. Where multiple cards have been affected, you will receive individual emails.
Kind Regards
Customer Service