RE: Whats going on?28 May 2025 14:29
Cortesy of saj3 over on ADVFN:
InPost has confirmed it is switching off some of its over the counter (OTC) parcel service stores as part of an overall network expansion powered by PayPoint's CollectPlus network.While the move will increase the total number of stores operating InPost OTC parcels to 'more than 6,000' sites, it will also lead to some of its existing direct network of stores losing the service. Stores with lockers are unaffected by the move.Better Retailing first broke news of an InPost store switch-off and likely PayPoint partnership in May, though both parties refused to confirm the move at the time.However, on 28 May, a spokesperson for InPost told Better Retailing confirmed it would be 'redesigning' its OTC network 'through our partnership with PayPoint. They said the change would improve its UK coverage and help InPost in 'growing rapidly' to its 6,000 site target and beyond.According to leaked messages from InPost reps to stores, the switch-off of affected stores is to happen 'starting in June'.InPost's spokesperson explained: "As part of the expansion, we are reviewing the location fit and whilst the overall growth in the network is great news for shop owners in general, there will be a very small proportion of individual stores who will be impacted. However, where possible, we will offer the opportunity to host one of our popular locker solutions or join the Paypoint network."Sag Hussain, owner of Premier The Avenue Convenience Store, in Middlesbrough is one of those affected. He handles 120-140 InPost parcels per day. Hussain said the service from InPost had been 'absolutely exceptional' but said his store is unsuitable for lockers and he is not willing to join PayPoint.He told Better Retailing: "We don't do it for commission, we do it because I've used a notepad and counted how many parcel customers also buy an item in-store, it's 80% of all InPost customers... There is no way a store can achieve the same success if the parcel service user isn't even setting foot through the door."While a loss for the stores affected, the move will benefit PayPoint stores picking up the InPost Volume. For instance, based on Hussain's sales, and PayPoint's standard 25p permission per parcel, a PayPoint store with similar performance would make at least £10,900 per year through commission alone.