RE: Daily mail on returns charge13 Jul 2022 09:41
Seems fair to me
. RETURNS
As an alternative to using your rights under clause 8.1, you may wish to return an item using our UK returns service. Please note there will be a charge of £1.99 for returning item(s) (this cost is not applicable to Boohoo Premier customers). For further information on returns please see our Returns Policy.
2. If you choose to return the Products using any method other than one of our nominated carriers (available via our UK returns service), you will remain responsible for the Products, including for any loss or damage, until we receive them.
3. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, or if we suspect that you have not returned items to us and/or have provided us with counterfeit proof of return, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further