RE: Hargreaves Lansdown 4th Response5 Feb 2019 17:06
If this is helpful here is my most recent correspondence with HL
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Dear
I am writing further to your recent contact in relation to Flybe Group plc. Due to the nature of your comments this matter is being treated as a formal complaint and referred to me for investigation. I have reviewed your concerns and am pleased to provide our response.
Without wishing to repeat information already addressed in the secure message from our Corporate Actions Team regarding the Flybe Group plc takeover, I feel it beneficial to address the specific concerns you have raised.
I understand you are unhappy that Hargreaves Lansdown did not automatically contact shareholders regarding the Flybe Group EGM. However, in line with our terms of business we will not automatically notify shareholders of every AGM or EGM, unless the Meeting is being held to approve a notifiable Corporate Action. That being said, should you contact us, we will happily arrange attendance for you or vote on your behalf.
I am sorry if you feel that Hargreaves Lansdown should have informed you of Flybe Group’s movement from the premium to standard segment, however we do not classify a transfer from a premium to a standard listing as a notifiable Corporate Action. As such, we would not ordinarily contact our clients to inform them of such events.
Although I understand your disappointment, I must note that whilst the circular issued by Flybe in November referred to the above transfer making it easier for the Company to dispose of assets in the future, it made no suggestion as to the terms of any such disposal or anything else that would of provided prior indication of the offer announced on 11 January.
I must stress that the formal offer document for the takeover has not been issued, and shareholders should still get the chance to vote on this takeover, once further details have been confirmed, we will then notify shareholders of your options.
Whilst I understand your frustration at the impact of Flybe Group’s decision has had on your investment, I am satisfied that Hargreaves Lansdown have acted in line with the Corporate Action service we confirm we will provide and I hope we have demonstrated how.
I trust the above clarifies our position. If you think that I have misunderstood anything about your complaint, or you would just find it helpful to go through my findings, please do not hesitate to contact me. I have attached a copy of our complaints procedures for your reference.
However, if you are not satisfied with the outcome of your complaint and do not think that contacting me will help, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this email. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Om