RE: 600 Thieves30 Aug 2018 13:05
HL have a policy whereby if a B&I loses a customer over £50 in the sale and repurchase, they have to slip the bed&isa to the dealers to manually get a better spread by calling the MMs.
You should call and question whether this was the case with your B&I. A lot of the time it is human error as HL hasn't automated them yet. Mention the £50 rule and say person carrying out your bed&isa must have missed the fact you were losing over £50.
Claim financial loss (fairly in this case) and they tend to take it very seriously.
I know this to be true because i helped HL do Bed & ISA's this tax year!