RE: AI Impact28 Mar 2024 09:17
The job losses in Capita will be made in the following areas!
Automation
Capita has many manual processes, and the current governace process stops changes in this area. This is changing and those managers that enforced the current governance process need to go as well. Savings and change are required in this area!
Withdrawel from certain services where Capita is not cost effective!
AI
Lastly Ai will affect staffing numbers and reduce the size of Contact Centers.
I also expect a change from India back office functions to South Africe and Poland. This will be a gradual change, but it is coming!
This is just my opinion but most people will aggree it makes sense!
What should the UK support India when India supports Russia!