IMO and Amazon Web Services30 Dec 2019 15:38
How IMImobile is leveraging AWS to help enterprises deliver seamless customer experiences....
Https://yourstory.com/2019/12/imimobile-leveraging-aws-seamless-experience
Extract:
"Customer experience has become the defining battleground for leading consumer businesses. Customers 2020: A Progress Report by Walker states that 86 percent of consumers are willing to pay more for great customer experience and, by 2020, customer experience will overtake price and product as the key brand differentiator. Consumers now look for seamless ‘digital first’ experiences and want to interact with brands over messaging channels like WhatsApp, Facebook Messenger, Apple Business Chat and SMS. However, many established businesses are struggling to keep pace with these changing customer expectations due to legacy technology infrastructure and fragmented systems.
Solving this problem is where IMImobile has carved a niche for itself. Delivering an unmatched customer experience Founded in 2000, IMImobile is a global cloud communications software and solutions provider headquartered in London, with offices across the globe. The company offers an integrated suite of platform and applications to help businesses improve customer experience and reduce operational costs. IMImobile’s clients include organisations such as Hermes, Centrica, AA, O2, EE, BT, Walgreens, Pizza Hut, Vodafone, MTN, Best Buy, Express, three major retail banks in the UK and public-sector organisations, globally. IMImobile’s enterprise cloud communications platform, IMIconnect, enables businesses to deliver frictionless customer experiences across 10+ channels including SMS, Email, Push and In-app Messaging, WhatsApp, Apple Business Chat and RCS, through AI-augmented inbound and outbound communications. This includes customer interactions such as appointment management, complaint handling, consent management, fraud alerts and payment notifications, omnichannel live chat, order tracking and management, and so on....
.....Next steps for IMImobile and AWS With the modes of communication constantly evolving, services like Amazon SageMaker and Amazon Polly are positioned to extend and enhance IMImobile’s conversational AI capabilities."