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I thought my suggestion of “making a formal complaint “ might get a response:
I sincerely apologise for the delay in our reponse to your queries regarding Contango Holdings plc, thank you for your patience.
I can confirm Hargreaves Lansdown recieved the stock dividend from Consolidated Growth Holdings Ltd in share certificates. We have applied the shares to your account as you are aware on 2 August 2022.
In order for you to be able to trade these shares we need to first dematerialise these shares into CREST the UK settlement system. I can confirm we have requested this with CREST and we are currently waiting for the shares to settle. Once the shares have settled we shall update your account to reflect a tradable line of shares in Contango Holdings plc.
I hope this has been of assistance to you. If you have any further queries, please view our Help and Support centre or contact us on 0117 900 9000.
Kind regards
Suzanne Butler
Corporate Actions Assistant
I know this is starting to sound a bit boring now, but I can’t stand people or companies NOT doing their jobs properly. So here’s another message to HL, sent this morning:
Good morning,
It’s now approaching another full working week, since I asked for a response to my previous secure messages and one telephone conversation. And what have I got? Absolutely nothing, what a poor way to treat your clients!!
So, if I don’t receive any response from this message, by close of business today, I will lodge a formal complaint.
So over to you guys.
Regards.
Here’s another example of HL’s waffling by client services received 30th June ( poor lass wasn’t even aware that CGH were delisted):
RE: CGH to CONTANGO SHARES AT 0.07230 Jun '22
Dear Mr ****
Thank you for your messages regarding Consolidated Growth Holdings Limited, I apologise for the delay in our response.
I can confirm we have not recieved any official announcements from the company or through CREST in regards to a special dividend to be paid to shareholders. HL would always recieve official announcements from RNS in relation to any dividends or corporate actions affecting a particular share which would also be announced through CREST, in this instance we have not recieved any information. In the instance there is a special dividend announced we would write to shareholders to inform them of the distribution.
I hope this has been of assistance to you. If you have any further queries, please view our Help and Support centre or contact us on 0117 900 9000.
Kind regards
Suzanne Butler
Corporate Actions Assistant
MB,
HL’s messages seem to be all over the place, here’s their message to you on 6th July:
Thank you for your enquiry about your holding of Consolidated Growth Holdings Ltd.
Consolidated Growth Holdings Ltd plans to distribute its entire share interest in Contango Holdings Plc to shareholders. Shareholders are due to receive 0.072 of a Contango Holdings Plc share for every 1 Consolidated Growth Holdings Ltd share held.
Consolidated Growth Holdings Ltd contacted us on 10 June 2022 to say that share certificates in Contango were due to be issued in the next few weeks. We are now actively chasing Contango's registrar to receive these certificates. You do not need to take any action. You will not receive your holding in Contango in the form of a share certificate, once HL's holding in Contango has been confirmed we will reflect the holding in your account.
8th August:
Thanks for your query.
The Contango shares you hold in your HL Fund & Share account were issued as a share certificate. We are now actively chasing Contango's registrar to receive these certificates. You do not need to take any action. You will not receive your holding in Contango in the form of a share certificate, once HL's holding in Contango has been confirmed we will reflect the holding in your account.
That’s two months (10th June - 8th August) of so called chasing the registrars, I think these guys have been asleep at the wheel, as I mentioned before, surely all they needed to do was collate their CGH shareholders, and forward the figures to the registrars.
Surely CGH don’t know the individual shareholders in nominee accounts!!
Thanks Tl,
Yeah having to pay CGT would be a giant leap for Sablekind, ;-))) I was just using that as an opener in the conversation.
Just what are HL playing at, the shares were added to our accounts on the morning of 3rd August, they must have got them at least the day earlier. So they’ve had three and a half working days to sort it out, and still not a whisper from them.
They’re a joke.
GLA
Unbelievable.
Still tagged “This stock does not currently have a stock market listing” what a shower.
Come on HL, get your act together.
Another message to HL:
CGH/CGO
Why have my last two messages been ignored?
I have sent two messages, recently that have remained unanswered!
I made one telephone enquiry yesterday, and was told “we will get back to you via secure messages “ I’m still waiting!
HL’s handling of this CGH/CGO “in specie dividends” has been a shambles! Shareholders due this dividend have had to chase HL every step of the way, to get our rightful shares. Even when they have been allocated to our accounts, we are unable to trade them! With a tag against the stock, in our shares and funds account stating “ unable to trade as this company is unlisted” which is nonsense, as CGO are available to trade on HL’s website!
Why put that tag on?
Hopefully someone might give me the courtesy of a reply, and explain this situation!
Regards.
Eddie,
See CBB’ posting at 00:13 this morning, that should help you understand the situation.
Good luck.
Quote:
“Had them for a month now. Some will sell some keep them and buy more and some will wait for the up coming newsflow”.
For the record:
I’m afraid I have to differ Reg, only just got mine yesterday, and due to some HL issues we are still unable to sell or even bed & Isa them, from our stocks & share fund accounts, which is where they have landed.
We are of course able to buy CGO shares on the open market, either in a share & fund account, or in our Issa, (subject of course to isa limits)
Hi CBB,
I have a screenshot of “significant shareholders” taken from the old website, before it was changed. But unfortunately don’t have anything that would swiftly show “assets/projects”.
I suppose the only way to get some idea, would be to trawl through all 5 pages of the RNS,s.
And of course things will have changed throughout the near seven years of “radio silence”. So what’s left in the pot, looks like ending up in the Grove’s pot.
I called the trade desk, and spoke to a guy called Alister, he had a discussion with “the back room “ but still couldn’t give me an answer. Said they had just recently received the certificates, but couldn’t tell me why I couldn’t sell them. Said he/ they would get to me via secure messages.
I asked him why they were showing as unlisted, as I had tried a dummy buy, in my ISA, and could get a buy quote.
Where’s MB?
Come on MB, waken up, your missing all the fun. ;-))
I’m £5k+ better off this afternoon, than I was this morning. Still £3k+ down, but bejesus it’s been a very long wait.
GLA
Fc1865,
If Lloyds are as bad as HL, it’ll be next week before you get to know, lol.
Only joking :-)))
HL have still got CGO as an unlisted company, on my account, but search for a price, on their OWN website, Lo and behold , up pops buy & sell details.
You couldn’t make it up.
Don’t worry it’s all coming good.
Fired off a secure message to HL:
Despite not receiving any response to my last message, shareholders of CGH have now received their “in specie dividend in CGO”
But the shares are showing a “nil value” beside that new entry there is an “i “ which when clicked shows “ This stock does not currently have a stock market listing.”
How on earth is this message being applied to an existing company on the LSE??
This whole issue has been a complete disaster. And I’m seriously considering other companies to do my dealings with.
Please get this sorted.
Nice one CBB.
My account showing them, has an “i” next to it, click on it and it states ” This stock does not currently have a stock market listing.”
Like you said earlier, I’m beginning to lose faith in the competency of HL.
Nice one, nutmeg35.
Thanks for sharing your news, at least it’s something, rather than the nothing we all thought was coming from CGH’s dispicable BOD, since 2016.
I also think it would be a good idea, to keep this chat board communication open, to see what Groves does with the rest of our assets. That’s if there’s anything left , after all the years of radio silence from him.
I know he states the “winding up” of the company, in his letter, but what’s left ???
GLA