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@ninetails, @gwilliams71
I’m in UJO & UKOG,
Was the article relevant to small oilers? ……Yes
Could the article affect any small oilers? …..Yes.
Could the article affect investment decisions?……Yes.
So what was wrong in posting it? It’s there to give people something to consider when “doing their own research “
Don’t shoot the messenger.
Afraid not, we’re still waiting on HL & Avenir sorting out the mess.
Well, we’ll, 14th September - 7th October to get any response, received yesterday:
Dear Mr ****
I'm writing further to the complaint you raised with us recently.
A member of our Client Services team is reviewing your complaint. We're working hard to provide you with a response, and we hope that it won't be too much longer until one is available.
A copy of our complaints handling procedure can be viewed by clicking the link below.
Complaints Handling Procedure
Thank you for your patience.
Kind Regards
Tom Price
Senior Client Services Manager
And still nowt !!!!
oops *complaint* :-)
Despite their message of 14th September :
“I'm sorry that the level of service you have received has not met your expectations and means you have had to make a complaint. This complaint will be handled by our client services team. My message today is a separate message to keep you informed about your shares”
HL have made no contact whatsoever. Compliant about the compliant department? :-(
Think I may have shaken a tree, look what fell out, HL’s response to my earlier “secure message”:
Dear Mr ****
I apologise that in answer to your initial query you were given incorrect information from one of our colleagues stating that we had not been notified of Consolidated Growth Holdings Ltd plans to distribute its entire share interest in Contango Holdings Plc to shareholders.
Consolidated Growth Holdings Ltd contacted us on 10 June 2022 to say that share certificates in Contango were due to be issued. These shares certificates (registered in the name of Hargreaves Lansdown, not the names of underlying beneficial shareholders) were posted to us on 27 July by Royal mail 48 hour tracked delivery. They were sent by Avenir Registrars (who are the registrar for Contango) and received in our office on 2 August 2022.
Because Contango Holdings plc shares are traded on the London Stock Exchange we immediately began the process to lodge the chare certificates into CREST (the UK depository for non-physical shares) to allow you to be able to trade your shares. Despite following our usual process for dematerialising certificates there have been delays. We are now actively chasing Avenir Registrars to resolve this issue as soon as possible. We will write to shareholders once the process is complete so that you'll know once your stock is ready to trade.
I'm sorry that the level of service you have received has not met your expectations and means you have had to make a complaint. This complaint will be handled by our client services team. My message today is a separate message to keep you informed about your shares.
I trust the above is in order. Should you have any further queries, please do not hesitate to reply to this message.
Kind regards,
Ellie Nethercott
Corporate Actions
Hi MB,
Same old waffle, I've this minute, sent them an official complaint as follows:
Good morning,
I would like to lodge an official complaint, with regard to:
Incorrect information.
Lack of information
Repeated disregard of my secure messages, and telephone calls.
Lack of progress in solving the CGO special dividend issues.
Maybe everyone here should send one too.
Parts of the last message I received from HL on 11th August:
“I can confirm Hargreaves Lansdown recieved the stock dividend from Consolidated Growth Holdings Ltd in share certificates. We have applied the shares to your account as you are aware on 2 August 2022.
In order for you to be able to trade these shares we need to first dematerialise these shares into CREST the UK settlement system. I can confirm we have requested this with CREST and we are currently waiting for the shares to settle. Once the shares have settled we shall update your account to reflect a tradable line of shares in Contango Holdings plc.”
So that’s 12 working days since they were added to our shares & funds accounts, 12 days of being unable to trade these shares, just how long and what do these guys need to do, to get this sorted out?
An absolute shambles HL.
In a way, I’ve already done my B&I, I bought 86000 CGO (slightly more than my CGH allocation) last week through my ISA, so just need to be able to trade the ones in my shares & funds account to complete it. Be nice if the sp increases before I do, might be a little bonus for the long, long wait, since the 2016’s delisting.
Just need HL to pull their finger out.
Good luck everyone.