I Hope We Don't have a Proble..1 Jan 2018 22:23
I agree in normal circumstances this would not be a disaster, it is justifiability described as such as the disaster was in the sequence of events. We had already let people down due to deliberate obfusication in delaying the E190 Launch, so we had to cancel flights ruining peoples plans. We again arranged a new schedule on which people again booked only for an Extra E190 to arrive and the other immediately to go offline, again cancelling flights and ruining plans. We then again got two aircraft back just before Christmas and re-commenced the schedule..
Passengers entrusted their Christmas and New Year plans to us to deliver and I am sure were nervous given the foregoing. Then Again we got passengers to their outbound destination and a disaster in PR and Customer perception occurred when we cancelled flights leaving passengers stranded at probably the most booked period of the year. I am sure if you were one of those stranded at New Year and due back, you would consider it a disaster and will probably vow to never trust your important arrangements to us again.
Whilst these things happen, and it will not be Terminal to us, I still think that the very small time period during which all these events transpired, makes it much more of a significant event.
If you have 100 successful flights over several years, and only have one problem, you accept it in good faith, If on the other hand you just happen to have been let down 3 times in just a few weeks, you may feel differently.