RE: Missing sales opportunities??16 Aug 2022 11:09
In retail especially this is down to Brexit.
Now that we have such a tight labour market, and we've also stopped young European workers, from countries where working in retail and hospitality is seen as a 'real' career, not looked down on as it is here as just a part-time job for kids, you end up with poor staff. You have to have someone in the shop so if the option is a disinterested, lazy person or having to close the store/restaurant for certain shifts you'll have to go with the least bad option.
The only plus is this is a sector wide issue not ours specifically and I do believe we hold a good niche area in the market that stands us apart from Starbucks, Costa, Nero, etc. Hopefully one day one of the main parties will be able to if not admit the mistake of Brexit, at least admit we need European labour for our stores/restaurants to offer better service and and improved productivity which will lead to a stronger economy.
I'm not an ideologist, I don't care who's in power as they are just 2 wings of the same bird, but I do care if our country, and my companies are being hamstrung by their ideologies.