Reality check19 Dec 2018 17:31
I am not a KGF shareholder but I rely on the Market for my income. Neither am I a spoiler but you may find interest in my point of view. I live between homes in France and England and I am an avid DIYer. When I look for investments, I want to see, naturally, all the right numbers but also clear evidence of a strong, well-run, ethical business with no hint of trip-wires - so no on-line betting, gold mines, tobacco, miracle cures etc.
The four major parts of KGF impress me as follows: BricoDepot is omnipresent in France and widely detested. The staff are sullen, unavailable and unknowledgeable. I have seen 80 year old customers struggling with dangerous loads and fork-lift trucks driven through un-cordoned public access areas. The quality of goods is frequently appalling. Despite online stock figures, items prove impossible to find. Check-outs are impossibly slow by UK standards. The stores are generally uninviting.(subjectively) The upside is that where items are from reputable manufacturers, the prices are excellent.
B&Q is broadly the same in terms of quality of goods; whole categories bought from low-grade manufacturers with absolutely no evidence of quality-control or, indeed product knowledge on the part of KGF. Staff are friendlier but sometimes hard to find.
Screwfix have friendly, knowledgeable, helpful, cheerful staff. Service is prompt. There is a wider choice of products from the cheap to the luxury. Pre- ordering has never let me down. Communication is 100%. Access to the branches is not always convenient but the delivery service is as fast as humanly possible.
Castorama has nothing to attract me or my wife, who is French, or her family. It's just dull.
I follow the KGF market reports fairly consistently. The roll-out of X-year plans and so forth, over the, now, 20 years that I have shopped on both sides of The Channel, has had no impact on my impression as a purchaser.
Summary: 3/4 of this firm sucks. Screwfix rocks. Year to year there is no change. Put these factors against the charts, the outcome is clear. BOTTOM OUT?? YOU WISH!
Please, if you respond to this post, qualify yourself as a KGF customer as well as a shareholder.