ECK23 Jul 2012 12:32
Chartered Institute of Management Accountants enhances membership system with Eckoh's secure card payment services.
Eckoh plc (AIM: ECK), the UK's leading provider of speech recognition and associated payment solutions, today announced that it has been awarded a three year contract to provide card payment services to the Chartered Institute of Management Accountants ('CIMA').
The contract, which was won through the new reseller agreement we announced in May with a global service provider, is due to commence in October 2012.
CIMA, the world's largest professional body for Management Accountants, has 195,000 members and students in over 176 countries, all of whom are supported by a contact centre. In order to meet tight deadlines, CIMA needed to engage with a provider who could help it reduce the audit scope within their contact centre for compliance with the Payments Card Industry Data Security Standards ('PCI DSS').
Eckoh's PCI DSS compliant services, EckohPAY and EckohPROTECT prevent cardholder data from entering the contact centre environment. With the implementation of these services, callers will be able to purchase CIMA membership, pay for student registrations, subscriptions, products and services over the phone knowing their details are secure.
EckohPAY is a real-time automated card payment service, enabling Members and Students to make payments 24 hours a day, seven days a week. The service securely authenticates the caller and guides them through to making a payment. Alternatively, if a caller wishes to make a payment while speaking with a contact centre agent, the agent can verbally guide Members and Students through the payment process using EckohPROTECT. This screens card information from the agent and prevents it from entering the contact centre environment, whilst card authorisation and settlement for both products is handled in real-time through the Eckoh hosted platform.