RE: Game changer9 Feb 2025 05:54
James Dipple-Johnstone, interim chief ombudsman at the FOS, said: βWeβve seen more cases brought by professional representatives, but fewer of these cases leading to a better outcome for their clients.
βCurrently there is little commercial incentive for representatives to ensure the complaints they bring are well-founded or have merit. As a not-for-profit service, we expend our finite resources handling thousands of withdrawn or abandoned cases, which can lead to longer wait times for other customers.