Tuppence Worth29 Apr 2018 23:43
I prefer click and collect. I've tried Tesco, Sainsbury's and ASDA. I've also tried those 3 plus Morrisons and Ocado for home delivery. I've been doing this every single week 2 - 3 times a week sometimes for 5+ years as an estimate.
I can honestly say ASDA is absolute dog sh*t when it comes to customer experience. I've had half my order turning up for delivery. I;ve had half my order turn up at click and collect points, I've had none of my order turn up at click and collect points... you name it, it's went wrong with ASDA.
I get on the phone and try to sort it, and I get some incompetent person who couldn't care less in South Africa or the Philipines from memory. My experience with ASDA was so bad that I vowed never to get a home delivery or click and collect from them again, and haven't. And I gave the more than one chance.
I've also moved around the UK from the North to the South multiple times... and the experience didn't change. I haev zero doubt ASDA is run badly.
Ocado was decent, although some of their products lacked quality.
Morrisons wasn't great, late orders with no communications till I chased them
Tesco and Sainsbury's have given me consistent service. I could shop at either. It seems obvious to me that this is a reactive move to Tesco buying Booker. They need to be able to compete with Tesco's buying power, and Walmart have failed miserably with ASDA.
Good ridens to Wallmart.