RE: OUT17 Sep 2014 14:45
"Likewise, Robert Pope, Head of Business Development at Outsourcery says his company is seeing Office 365 act as a gateway to the deployment of additional unified communications services based around Microsoft Lync. “Office 365, while being an excellent service, is missing an essential full voice capability that organisations are in need of in an increasingly mobile workplace.
MS do not do this directly at the moment but they have announced plans to do this. Do not forget they paid $8bn for Skype and it wont be long before they integrate that platform and allow PSTN breakout from Office 365. Skype is by far the largest hosted communications platform in the world.
Users end up having to break the stream of communication from instant messaging, email and screen sharing to find a phone number, and manually type or key it into a telephone; it’s often the missing piece of the puzzle for a fully integrated communication strategy.”
Interesting statement considering you can integrate Lync with your PBX and dial from screen using Lync. This has been around for ages not only with Lync but Cisco, Mitel etc have their own UC client that allows you to do this. Dialing from a screen is not new and hardly innovative.