RE: momentum22 Nov 2014 08:36
Let us not forget that selling MS Cloud Services is a small part of the OUT business and not something they have built their business model around.
Millions have been spent building O-Cloud (IAAS Platform), Hosted CRM, Hosted Exchange and probably the biggest thing that OUT push is Hosted Lync. They then raised millions more to build Secure O-Cloud, that hasn't been certified yet.
OUT are one of only a few companies that do hosed Lync with full voice break out (You can call a landline from Lync) However in 2015 Lync is being rebranded as Skype for business. So the feature to make calls to landline is soon to be included as part of Office 365.
What happens to the underlying platform then?
You could argue it puts OUT in a better place as they wont have all the cost of managing and refreshing the infrastructure behind it if they just sell MS. This would be correct but as just a MS reseller they will be competing in the UK with other 15,000 partners who can all do the same. And what happens to the customers and revenue they are generating from those platforms?
The trouble with all of this, that the whole industry suffers with, and OUT are no different and that is finding good sales people to sell it. We have already seen this over the last two years.
They claim to have doubled the companies that resell their service from 250 to over 500. They aren't customers they are companies with their own customers that go out and sell OUT services in the market.
They claim to have strategic relationships with Virgin Media, BT, ATOS, Vodafone and HP who sell the services to their customers. The HP press release was sent out twice (1 year apart) claiming the same thing
If this is all true then why were their H1 number showing zero growth on the H2 numbers from the previous FY. They claimed delays in on-boarding but that was over 6 months ago and a lot of the 250 partners added in would have been smaller and up and running quicker. They claimed pipeline was building, where are the orders? sales cycles in this space aren't that long.....
Will it drive more business because they can now bill and will be easier for customers?
Every MS partner who sells cloud solutions gets a portal.
You setup your customers services and add in their company name and details.
The portal creates a billing link for you to send to your customer.
In your portal you can see who has and hasn't paid and when they are for renewal.
The customer clicks on the link, checks name and address is correct and fills out their CC or DD details and then they are singed up.
MS invoice the customer monthly and then collect the cash by DD
MS pay partner their commission
In the portal you can then add new services for the customer, additional users and log fault tickets for any issues they have.
They have been selling the MS services since they started, as KA pointed out and not had massive success. Is the fact they can now invoice rather than MS going to be the silve