RE: Safetell – Securing Businesses in Uncertain Times9 Dec 2022 13:11
"Safetell – Securing Businesses in Uncertain Times
... Convenience stores at risk
Crime is being felt across all levels of retail, but some are feeling the pain more than others. Convenience stores can often suffer disproportionate levels of crime as they don’t have the levels of security of the larger stores, often run skeleton staff, and have predictable periods where footfall is low. And, unlike larger retailers, many convenience store owners cannot afford to attach security tags to commonly stolen items.
Reacting to the ONS results in July, James Lowman, Chief Executive of the Association of Community Shops (ACS), said: “Shop theft continues to be a massive issue for convenience retailers, and is mostly driven by organised groups stealing to sell elsewhere and those who are suffering from a drug or alcohol addiction. Retailers have told us that they do not see any evidence of the cost of the living crisis driving ordinary people to steal from stores, it is still the same groups looking to cash in at the expense of hard-working business owners.”
“For both groups, higher value goods are being targeted, they’re more likely to try to snatch cash from tills, are becoming more brazen in taking cases of products off shelves and walking out, or even grabbing high-value goods from gantries or behind the counter. This combination of desperation and brazen confidence they feel makes it more likely that incidents will escalate into violence if they’re challenged by a shop colleague.”
This has unfortunately proven to be the case, according to ACS figures, which reveal more than 35,000 incidents of violence in the UK convenience sector were carried out over the last 12 months. More than 16,700 of those incidents involved a weapon, with 9% of all incidents resulting in injury.
Staff at risk
The rising number of incidents against retail staff is one of the least welcome trends of recent years and, again, those working at convenience stores find themselves at real risk. Violent attacks against convenience store workers and other retail staff have increased more than six-fold in the last five years, equal to 100 violent attacks every single day in the UK. Some 89% of those working alone – as is often the case in convenience stores – reported receiving abuse.
This level of crime is having a profoundly negative impact on staff. A BRC study found that 100% of respondents report an increase in verbal abuse during the COVID-19 lockdown. In addition, 63% of workers dealing with customers said they often felt unsafe due to dealing with aggressive shoppers, with half of the respondents having to take time off after experiencing an abusive incident.
Small retail owners are also reporting millions of pounds in physical damage that is being caused by crime. Building exteriors, equipment, and stock are all routinely damaged, and owners often have to close shop while repairs are being carried out, leading to a loss of vital revenues. ..."