RE: FCA22 Feb 2024 08:50
FULL YEAR 2023 FREQUENTLY ASKED INVESTOR QUESTIONS
Why have you taken a provision in light of the FCA motor finance review?
• As disclosed in previous periods, we continue to receive a number of court claims and complaints in respect of motor finance commissions.
• On 10 January 2024, the FOS issued its Final Decision on a complaint relating to the Group, as well as decisions relating to other industry participants. On 11 January 2024, the FCA announced a section 166 review of historical motor finance commission arrangements and sales and plans to communicate a decision on next steps in the third quarter of 2024.
• The FCA has indicated that such steps could include establishing an industry-wide consumer redress scheme and/or applying to the Financial Markets Test Case Scheme, to help resolve any contested legal issues of general importance.
• In response to both the FOS decisions and the FCA announcement the Group has recognised a charge of £450 million.
• This includes estimates for operational and legal costs, including litigation costs, together with estimates for potential awards, based on various scenarios using a range of assumptions, including for example, commission models, commission rates, applicable time periods (between 2007 and 2021), response rates and uphold rates.
• While the FCA review is progressing there is significant uncertainty as to the extent of misconduct and customer loss, if any, the nature and extent of any remediation action, if required, and its timing. The ultimate financial impact could therefore materially differ from the amount provided, both higher or lower.
www.lloydsbankinggroup.com/assets/pdfs/investors/financial-performance/lloyds-banking-group-plc/2023/q4/2023-lbg-fy-shareholder-faqs.pdf