Re:Introduction15 May 2024 09:18
Badgernator,guitarscot and Mr Picky loved your humour here. On a more serious note I would like your opinion on this. I had read a bit about that Warren Buffett chappie who mentioned that companies cannot get by in offering good customer service they need to "delight" their customers. In M&S the other day and they had ran out of the ordinary fillet steak (I could only get one pack instead of the 2 I required} and had to supplement second one with a much more expensive one. The shelf stacker said there was no more so I continued to the till and joined a few people in the queue, After a couple of mins the shelf stacker comes running up saying he had found some more in the store room and he said these look better than what you have. I personally believe he had done his best to help me and in general I find M&S staff very good. My point being could Tesco staff be more accommodating with customers to generate more goodwill. At 70 years old I will admit to being a bit of an old f**t and have "old values" am I out of kilter with the masses.