RE: Cityam10 Jan 2024 19:13
Personally, I don't read too much into AI at Capita. As long as it improves operational efficiency, even if a tad, and cuts costs, that's a good outcome. Maybe it can help in customer retention by ultimately giving them better outcomes, but beyond that its probably nothing to shout about. It looks like RBC has drawn a tedious connection to AI encouraging customers to not do more outsourcing. We'll see about that.
I take RBC's point about customer experience division struggling last year, and that's in line with we're seeing with most outsourcing and consulting companies - growth just isn't there and margins are probably tepid, and probably late in the game to then cut the rating based on their SOTP valuation degrading. My expectation is that should change as we move forward in 2024 and the outsourcing/consulting business bounces back from the downturn. Therein is the additional opportunity for CPI, and that on a lowered cost base.
I took the opportunity to add some today. I believe that the positives outweight the risks as CPI moves forward through 2024. Near-term performance - who knows though?
@Culley - I don't believe that we will see YE net financial close to zero, even though H2 is traditionally the stronger half for cash generation. We were at about £165M at H1, and I'll be pleasantly surprised if we end close to £100M at the YE. That is one area where performance should improve starting this year when the £60M cash cost savings are realised, and more from 2025 when pension payments become NIL (from £21M in 2024). Adolfo should really look to cut more costs from the business and be ruthless about it!!