RE: The Financial Giant Built for the Long Term25 May 2026 17:30
Continued:
"How to File a Claim with Legal & General
L&G provides separate, tailored routes depending on whether you are claiming for life insurance, critical illness, or income protection. Ensure you continue paying any ongoing policy premiums until the claim assessment is officially complete.
Step 1:
Gather Required InformationBefore initiating the process, have the following key details ready to ensure a swift rollout:
Policy Specifics:
The active Policy Number or the Direct Debit reference from your bank statement.For Deceased Policyholders (Life Cover): Full name, date of birth, date/cause of death, and a copy of the Death Certificate. If held under certain structures, a Grant of Probate or Letters of Administration might be requested.For Illness or Income Protection Cover: Your exact medical diagnosis, treatment timelines, and full contact details for your GP, medical consultant, and employer.
Step 2:
Choose Your Submission RouteOption A:
Online (Recommended Route)For Named Policyholders: Log in directly via L&G My Account to start an individual, joint life, critical illness, or income protection claim.
For Third Parties / Beneficiaries: If you are an executor, trustee, or beneficiary claiming on a single life or over-50s policy, use the public-facing L&G Claims Portal to securely upload death certificates and ID.
Option B:
Telephone SupportLife Insurance Claims: Call the dedicated UK team on 0800 137 101 (Open Monday to Friday, 9 am–5 pm).
Over 50s Payouts:
Reach the specialist line directly on 0800 009 3506.Income Protection Claims: Call 0800 027 9830 to speak with a dedicated assessor.
Step 3:
Assessment and Payout
Once you submit your claim online or via phone, you can track real-time status notifications online. L&G's assessment team will check policy eligibility and coordinate directly with GPs or coroners if they require further medical letters. Once everything is approved, valid life insurance claims typically target a payout to the estate executors within five working days. Income protection benefits are calculated and paid monthly in arrears after your policy's waiting period has elapsed"