RE: Own goal22 Jun 2021 08:40
Barchid, Trent,
In the lost post I did compare the service and meal provision of Marstons and Premier Inn ( Beefeater)
Remember I was looking at it from a Customer's point of view.
Too within a penny or 2, breakfast costs were similar. Both meals were well cooked and presented. The Beefeater breakfast was more generous than Marstons which was meagre and not substantial. Both were Full English ( Marstons could be called 1/2 English)
Value was best at Beefeater.
Value and cost controls is good for Marstons Shareholders, but unless meal content is addressed, some customers may prefer other providers.
Staffing in both venues is clearly an issue, which makes one wonder how the hospitality sector is going to serve the expected demand this summer.. Considering my visits were over the weekend when occupancy was higher staff numbers were in the case of Marstons, where staff were predomanently younger, were run off their feet. At Beefeater staff were rather more mature and better organised.
How all venues are going to cope once the peak of holiday season arrives must be a concern to all Hospitality venues. It does seem many of the cheaper employees ( Eastern European) have disappeared which is leaving a large void for managers. This is where Management Organisational skills will come to the fore.
From what I have seen Marstons need to be more active in identifying weaknesses within individual venues, something which should have been addressed during lockdown. It may have been, but is not apparent now re-opening has occured.